What are the cancellation rules for these bookings?
This information is located at the bottom of most Contac Entertainment pages, under the link Terms & Conditions. Simply click on the link Terms & Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your Contac Entertainment voucher.
Can I book over the telephone?
Contac Entertainment is a complete online booking service and therefore does not offer a reservation service via the telephone. However, we offer customer service via email to support your booking questions. Contac Entertainment Customer Service can be contacted at any time through support@contac-entertainment.com.
Does this tour pick up from the airport?
Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city centre and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the brochure page. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the brochure page.
What hotels does this tour pick up from?
Hotel pick up points are either listed on the tour’s online brochure page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on your Contac Entertainment voucher under Important Information.
What days/times does this entertainment operate?
The days of operation of every travel service can be found on each online brochure page under the tabs General Details, Scheduling Details and Additional Info. It is important to read all of the information provided to understand days offered and the times of departure or operation.
I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
Most tour operators do not pick up from private residences. You will need to select the nearest major hotel to where you are staying and make your way to the main departure point listed on the brochure page.
Can I get dropped off after my tour to my hotel or in the city?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.
Where is the meeting point for my tour?
If you need directions to your tour meeting point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your Contac Entertainment voucher.
Do I need a Visa or passport or are there any special health requirements for this tour?
Contac Entertainment does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.
I am travelling in a group - do you cater for groups and/or have a group discount program?
Contac Entertainment accepts a maximum of 9 Adult passengers per booking at one time. The travel services Contac Entertainment offers are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. At this time we are unable to offer any special group discounts.
Does this operate on Christmas and Public Holidays?
This information can be found on the product online brochure pages. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.
Can I book this when I get there?
Contac Entertainment products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the Contac Entertainment tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.
What languages are available for this tour?
The majority of the tours and services provided by Contac Entertainment are available in English only. If another language is available, this will be mentioned in the Additional Info section on the brochure page.
Are there any discounts for Military Personnel, AAA or other groups?
Unfortunately, Contac Entertainment cannot offer any discounts other than those stated on the brochure page under the heading Pricing. Further discounting for groups such as Military Personnel, AAA, NRMA etc. is unable to be offered at this time.
Can you send me a brochure?
Our brochure pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the Contac Entertainment Customer Service team via email.
I would like a quote for a travel product
You can receive a quote for any Contac Entertainment products online at any time that suits you. Simply follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.
How far in advance can I book?
Over 98% of travel products available through Contac Entertainment have pricing tables on the brochure pages, which indicate how far in advance a travel product can be booked at that time. If the date you want is outside this range, please check back later, as product updates occur every week. Some products are only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the brochure pages, please contact the Contac Entertainment Customer Service Team via email.
I don't know what date I'm traveling yet, can I book a product and leave it open dated?
The majority of travel services provided by Contac Entertainment must have a pre booked date designated in order for the travel supplier to cater for passengers.
Are there discounts for booking more than one tour?
Contac Entertainment uses the services of over 700 travel providers worldwide and each booking is made separately with each travel provider. Therefore, Contac Entertainment cannot offer discounts for multiple bookings.
I have not received a reply to my emails
Some email internet providers can mark general booking emails such as those sent from Contac Entertainment as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
When do I receive confirmation of my booking?
The confirmation process depends upon the booking conditions. These are explained on the brochure page. Most tours are confirmed at time of booking, however others will be advised to you within 24 hours. If confirmation or otherwise is not received within 24 hours, please contact Contac Entertainment Customer Service for further assistance.
I keep getting a credit card error whilst trying to book, what do I do?
The Contac Entertainment booking process is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Customer Care via email.
Can you give me directions or maps from one place to another?
Contac Entertainment is able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions.
Can you check availability for me?
Availability differs depending on the type of travel service booked. Availability cannot be automatically checked prior to processing your reservation request.
Is there another way to book than online?
Contac Entertainment is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. Fax, telephone or other booking methods are not accepted. Contac Entertainment uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
How do I copy and paste my voucher link?
If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:
- With your mouse, highlight the ENTIRE web address to be copied
- Select the EDIT menu and choose COPY
- Go to your web browser and click inside the window where you normally type the Web address you are going to visit
- Select the EDIT menu and choose PASTE
- Now hit ENTER on your keyboard to take you to the web address
How do I book online?
Booking our products is easy.
- Every brochure page will prompt you for some brief details (how many adults, how many kids, travel dates).
- The next page will contain an exact price quote, based on your input.
- If this quote is OK, you can proceed to enter your traveller, payment and contact details, all on the one screen.
- You will receive an "Order Summary" and a voucher for your product.
- You simply take this voucher to present to the travel service provider prior to the commencement of your travel service.
All of these details will be written on your voucher for your information. It is suggested, however, that you staple the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
Is my credit card safe?
Contac Entertainment uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
Can I book more than one tour at a destination?
You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each each individual tour requires a separate voucher, they will be individually emailed to you.
I cannot access my voucher link.
If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact Contac Entertainment Customer Service with your booking details and we will send you a new voucher.
How to Copy and Paste
- With your mouse, highlight the ENTIRE web address as required
- Select the EDIT menu and choose COPY
- Go to your web browser and click inside the window where you normally type the Web address you are going to visit
- Select the EDIT menu and choose PASTE
Now hit ENTER on your keyboard to take you to the web address
It has been 24 hours since I booked and I have not received confirmation.
Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Contac Entertainment will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
I'm not sure if my booking was processed, did you get my booking request?
Please contact Contac Entertainment Customer Service via email with your booking details including the site you were booking on, the name/s of the passenger/s and the date of travel. We will check to see if we have received your booking request successfully and will be in contact with you via email.
I'm getting errors / blank pages when I am trying to book, what is the problem?
Errors can often occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact Contac Entertainment Customer Service via email with the details, including the site you are in, the exact error message you are receiving as well as the page you are on.
I am receiving an error message
There could be many reasons for this. Please contact Contac Entertainment Customer Service via email, with details of the site you are on, the page you were on and the error message you received.
I don't have a printer to print the voucher, what do I do?
You can forward your voucher to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please contact Contac Entertainment Customer Service who will advise options for receiving a printout of your voucher e.g. fax or mail. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher, under the Important Information field, which you will need to read in advance of your tour.
Some of the passengers (or children) do not have photo ID.
Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their Contac Entertainment voucher.
Our names on the booking are different from those on our Photo ID's
This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact Contac Entertainment Customer Service to amend your details.
Do children need photo ID also?
Children do not require photo ID. The travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.
Where do I exchange my voucher?
This information can be found on your Contac Entertainment voucher. This voucher acts as your ticket. Simply present this at the stated destination on the voucher, together with valid photo ID for verification, then enjoy your travel service.
Is there any parking near the departure point?
If you are driving to your departure point, Contac Entertainment cannot guarantee there is available free parking. When you have a confirmed booking, there are direct numbers listed for the travel service provider on your Contac Entertainment voucher. You can call these numbers and they will be happy to help you with your specific questions about parking in the area.
I need directions to the departure / ticket exchange point.
The meeting point for the beginning of every travel service can be found on the brochure page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed on your Contac Entertainment voucher.
What time does my tour depart?
Your tour departure information can be found on your Contac Entertainment voucher. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time. This contact information is also found on your voucher.
Please send my voucher by mail
Your Contac Entertainment voucher is accessible from your email and your confirmation page after purchase. If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again or forward the email containing the voucher to another email address, where you may be able to access the link successfully through another browser. If either of these options still does not provide access to your voucher, please contact Contac Entertainment Customer Service with your booking details and we will send you a new voucher or alternatively, arrange to send you a copy by fax to an applicable fax number you advise to us.
I need to make a correction to the names, titles, ages in the booking and get a new voucher
Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly or mismatched the ages with the travelers, you can send the Contac Entertainment Customer Service team an email and we will make a note in the booking. Vouchers will not be reissued for these changes.
I will not arrive in time to confirm 24 hours in advance, what do I do?
Reconfirming 24 hours in advance is mandatory with some travel product, and recommended for others. Please refer to the instructions on your Contac Entertainment voucher for details. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on your voucher.
Where are my tickets? Can they be sent to me?
Your travel voucher acts as your ticket. It is essential that you print your voucher and include it with all of your travel documentation. This voucher is unique to your booking and is your proof of purchase. Simply present your travel voucher upon commencement of service, together with valid photo ID for purchase verification.
What do I do if I am delayed for my tour?
Refer to the contact details listed on your voucher and contact the tour operator for instructions. There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour.
Where can I find more information about Contac Entertainment?
Please visit the Contac Entertainment corporate web site www.contacservices.com for more information.